This Refund and Cancellation Policy outlines the terms, conditions, and procedures for requesting refunds or canceling enrollment in any training course provided by HTS COATINGS – FROSIO’s Global Training Body (hereafter “HTS COATINGS”, “we”, “us”, or “our”). This policy is designed to ensure transparency and fairness to all participants while protecting the integrity and sustainability of our training programs.
1. Scope & Definitions
1.1 Scope:
This policy applies to all participants enrolled in courses including but not limited to FROSIO Coating Inspector Training, SSPC Painting Inspector Training, QC Painting Inspector, Corrosion Control, and other training programs offered by HTS COATINGS.
1.2 Definitions:
- Participant/Registrant: An individual who has registered and paid for a course.
- Course Commencement Date: The scheduled start date of the training program.
- Cancellation: A formal request made by the participant or by HTS COATINGS to terminate the enrollment in a course.
- Refund: The return of a portion or the entire payment made for the course fee, subject to the conditions outlined herein.
2. Cancellation Initiated by the Participant
2.1 Notice Requirement:
Participants wishing to cancel their enrollment must submit a written request (via email or registered mail) to our designated cancellation team. The request should include:
- Full name and contact details.
- Course title and enrollment reference number.
- Reason for cancellation.
2.2 Cancellation Timeframes and Refund Entitlements:
Refund eligibility is determined based on the interval between the cancellation request and the course commencement date:
- Full Refund:
- Cancellation received at least 30 days prior to the course commencement will qualify for a full refund of the course fee, excluding any non-refundable administrative or processing charges.
- Partial Refund:
- Cancellation received between 15 and 29 days before the course commencement may be eligible for a partial refund. In such cases, a cancellation fee (calculated as a percentage of the course fee plus any incurred administrative costs) will be deducted from the total fee.
- No Refund:
- Cancellation received less than 15 days before the course commencement, or any cancellation request received after the course has begun, will not be eligible for a refund.
2.3 Special Considerations:
- Early Withdrawal Post-Course Commencement:
Participants who withdraw after the course has started may still be entitled to partial refunds for sessions not attended, subject to verification and applicable administrative fees. - Non-Refundable Costs:
Any non-refundable fees (such as registration, certification, or administrative fees) shall be clearly indicated during the enrollment process and will be deducted from the total refundable amount.
3. Cancellation Initiated by HTS COATINGS
3.1 Course Cancellation by HTS COATINGS:
In the unlikely event that HTS COATINGS cancels a course due to unforeseen circumstances, low enrollment, or other operational reasons, we will:
- Notify all enrolled participants as soon as possible.
- Provide the option of a full refund or transferring the enrollment to an alternative session or similar course offering.
3.2 Rescheduling of Courses:
If a course is rescheduled to a new date, participants will have the choice to:
- Retain their original registration for the new course dates without any additional fees, or
- Request a full refund if the new schedule is not suitable.
4. Refund Process
4.1 Processing Time:
Refunds will be processed within 15 to 30 business days after the cancellation request is approved and all necessary verifications have been completed.
4.2 Refund Method:
Refunds will be issued using the original payment method used during enrollment, unless an alternative arrangement is mutually agreed upon.
4.3 Transaction Fees:
Any bank or transaction fees incurred during the refund process shall be borne by the participant.
5. Force Majeure and Exceptional Circumstances
5.1 Force Majeure:
HTS COATINGS will not be held responsible for any cancellation or inability to conduct courses due to events beyond our control, including but not limited to:
- Natural disasters
- Government regulations or restrictions
- Technical or infrastructural failures
5.2 Alternative Arrangements:
In cases where force majeure events prevent course delivery, we will endeavor to:
- Reschedule the course,
- Offer a transfer to a similar program, or
- Provide refunds in accordance with the timelines outlined in this policy.
6. Amendments and Notification
6.1 Policy Changes:
HTS COATINGS reserves the right to amend this Refund and Cancellation Policy at any time. Any amendments will be communicated to participants through:
- Email notifications,
- Updates on our website, or
- Notices during the registration process.
6.2 Continued Enrollment:
Continued enrollment in our training programs constitutes acceptance of the most current version of this policy.
7. Contact Information
For questions, disputes, or further clarification regarding this Refund and Cancellation Policy, please contact:
Email: info@htscoatings.in
Postal Address: No: F-32, 1st Floor, 2nd Avenue, Near Chintamani signal, Anna Nagar East, Next to Apollo Hospital, Chennai – 600102, Tamilnadu, India
Phone: +91 – 9176618930
Phone: +91-8939092977