Last updated date: April 1st, 2023
1. GENERAL
a. This website with the URL of ceo info@htscoatings.in is operated by FROSIO.
b. We are committed to providing Our customers with the highest quality Products. However, on rare occasions, Products may be found to be faulty or deficient. In such cases, We offer return and refund facilities in accordance with this Refund Policy.
c. You are advised to read Our Terms and Conditions along with this Policy at the following webpage: info@htscoatings.in
d. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
e. We offer a 10 days refund Policy for the eligible Products.
f. Please read this Policy before making a purchase on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase.
2. DEFINITIONS
a. “Business Days” – means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
b. “Customer” – means a person who buys any goods or availing services for consideration but does not include a person who purchases such goods or avail services to resell them.
c. “Date of Transaction” – means the date of purchase of any product or service, which includes the date of any renewal processed in accordance with the terms and conditions of the applicable product or service agreement.
d. “Website” – means this website with the URL: info@htscoatings.in
3. REFUNDS RULES
HTS COATINGS Transfer & Cancellation Policy:
HTS COATINGS reserves the right to cancel or reschedule a course or part thereof at any time, but will make every effort to confirm approximately 61 days before the training is scheduled to begin. If a training event is cancelled, registrants will receive a full refund of payments for course fees, or you may elect to have HTS COATINGS hold your registration fees to be applied to an upcoming training. Students have one year to enroll in another class from the cancellation date or the fees will be forfeited. Note: HTS COATINGS is not responsible for the expenses incurred by the customer because of the cancellation or re-scheduling of the course.
If you choose to cancel, you must notify HTS COATINGS in writing (email is acceptable) as no telephone requests will be accepted. You may only transfer one time and all transfers are non-refundable. Upon receipt of your written cancellation or transfer request:
- 60+ calendar days before the training, the registration fee is 100% refundable, minus a $125.00 service charge or you may select a full credit towards a future training class, minus a $125.00 transfer fee. But if you have received all FROSIO Course Materials 100% of training fees only retained as cancellation fees.
- 50 to 45 calendar days before the training, the fee is refundable at 50%, or you may select a full credit towards a future training event minus a $125.00 transfer fee.
- 45 to 30 calendar days before the training, the fee is refundable at 25% or you may select a 25% credit towards a future training event.
- 30 or less calendar days before the training, (including No Shows) the fee is non-refundable and non-transferable.
- Once Online Preparatory class started and attended by student the fee is non-refundable and non-transferable.
- Once copyrighted course materials issued to students, there is zero percentage of refund is anticipated
- However student wishes to cancel his registration (case to case basis), HTS COATINGS will retain 50% of the course fee (equivalent to Euro 2000) due to the copyrighted books delivered.
4. PRODUCTS DAMAGED DURING THE TRANSIT
a. Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within 5 hours of receipt of the product.
b. We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within 5 hours of receipt of the product.
c. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.
5. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
a. If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
b. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: info@htscoatings.in, +91 9176618930.
6. EXEMPTIONS
a. Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:
I. the product purchased is sale items or promotional items (discounts, giveaways, etc.).
II. if the product has been used or opened.
III. the products are not in the same condition as when they were delivered.
IV. misused the product in a way that caused the problem.
V. You knew or were made aware of the problem(s) with the product or service before you purchased it.
VI. Gifts or free services.
VII. the product is broken, tampered or damaged.
VIII. the product is returned after the return window is closed or the Refund Period expires.
IX. Any other exceptions apply under the Consumer Protection Act, 2019.
b. Apart from the aforementioned goods and services, the following goods and services are not eligible for a refund: FROSIO
7. RULES OF RETURNING THE PRODUCT
a. The request for cancellation of the products can be made in the following manner:
Mail info@htscoatings.in with the order confirmation number.
b. You are eligible to return the product only if You return the products in the same condition in which You received them.
c. Pack the product properly and label the product with the order number, return address and Your address.
d. The product shall be returned in its original packaging.
e. We do not accept liability for packages damaged during the return transit. It is the customer’s responsibility to pack the product properly to prevent any damage during transit.
f. The eligible returns once confirmed from Our end can be sent to the following address:
FROSIO
No: F-32, 1st Floor, 2nd Avenue, Near Chintamani signal, Anna Nagar East, Next to Apollo Hospital, Chennai – 600102, Tamilnadu, India
g. The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.
h. On receipt of the returned product, We will test it to identify the fault You have notified Us.
i. A copy of the receipt or invoice shall be attached along with the returned product.
j. You will receive an email or SMS notification at Your email address or mobile number provided to Us.
8. SHIPPING COST
a. We provide all support to return the product. However, any cost incurred on the packaging or returning of the product shall be borne by the customer itself.
b. If the customer is sending back the product, the risk of loss lies with the customer. Proof of postage is not proof of delivery, and You are therefore strongly advised to send Your package by recorded delivery, registered post, or courier.
9. PRODUCTS CONTAINING YOUR DATA
a. In some cases, Your data may be stored in the device you are returning to us. It is advised to take a backup and remove all Your data before returning the product. We are not responsible for any loss or misuse of Your data.
b. The privacy of your data supplied to Us during the return and refund procedure is also governed by our privacy policy, which can be accessed under the following link: info@htscoatings.in
10. RESPONSE TIME
a. Refunds are normally processed within 15 Business Days after the completion of quality checks of the product returned.
b. Refunds are normally processed within 15 Business Days after checking the veracity of the refund request.
c. The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.
11. CANCELLATION OF RETURN REQUEST
A request for return or refund once made can be cancelled by contacting customer care at info@htscoatings.in, +91 9176618930.
12. REFUSAL OF RETURN OR REFUND REQUEST
13. CHANGES TO THIS POLICY
a. Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.
b. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Refund Policy.
14. FORCE MAJEURE
We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.
15. CONTACT US
Customer Care: info@htscoatings.in, +91 9176618930